Safety questions
- Is car sharing safe?
- When it comes to travelling, every member is responsible for his or her own safety. However we do recommend that members follow the guidelines in or Stay Safe Tips
- How can I ensure maximum safety when sharing a lift?
- The safety of our members is a priority for findalift.co.za. Every member is responsible for his or her own safety, however findalift has a few safety tips that all our members should consider when deciding on a lift partner. Please review our stay safe section for more information.
Registration
- Why do you ask for personal information at registration?
- The site offers free, voluntary registration to users. The company uses any information given by our users to enhance their experience by providing interactive or personalized elements on findalift.co.za based on the interests of our users.
- Why do you ask for my date of birth?
- This is to allow a member to broaden or narrow his search when an advanced search is performed.
- Do I have to supply my telephone number?
- No it is not mandatory. However if you prefer to be telephoned by another member please supply your telephone number.
- I have created my account, what now?
- Once you have clicked on the activation link that was sent to your registered email address you are ready to explore findalift.co.za.
- I have not received an activation key, what now?
- To request another activation key please follow www.findalift.co.za/register/request-key and enter the email address you used during registration. A new activation link will be emailed to you.
Creating a Journey
- I cannot find my start location when I enter it into the provided box, what now?
- Simply drag your marker on the online map and drop it on your desired location. A box will pop up to display the address of that specific location. Click on use this location to confirm your location and to move onto selecting your destination.
Alternatively scroll down and click on + add a place to the map
- I cannot find my destination when I enter it into the provided box, what now?
- Simply drag your marker on the online map and drop it on your desired destination. A box will pop up to display the address of that specific location. Click on use this location to confirm your location and to move onto the Journey Details page.
Alternatively scroll down and click on + add a place to the map
- I'm travelling to work during the week. How do I indicate this?
- Once you have confirmed your location and destination when creating your journey you will be directed to the Journey Details page. This page requires you to Give It a Name, Choose Your Type of Journey, Select Your Journey Details and add Additional Notes. In Choose Your Type of Journey please select on a Daily or Weekly basis for the purpose of Commuting
- I'm going to a sporting event. How do I indicate this?
- Once you have confirmed your location and destination when creating your journey you will be directed to the Journey Details page. This page requires you to Give It a Name, Choose Your Type of Journey, Select Your Journey Details and add Additional Notes. In Choose Your Type of Journey please select for a Once Off trip for the purpose of Travelling to an event
- I'm going to a festival. How do I indicate this?
- Once you have confirmed your location and destination when creating your journey you will be directed to the Journey Details page. This page requires you to Give It a Name, Choose Your Type of Journey, Select Your Journey Details and add Additional Notes. In Choose Your Type of Journey please select for the purpose of Travelling to an event
- I offer/want a lift occasionally, now and then. How do I indicate this?
- Once you have confirmed your location and destination when creating your journey you will be directed to the Journey Details page. This page requires you to Give It a Name, Choose Your Type of Journey, Select your Journey Details and add Additional Notes. In Choose Your Type of Journey please select Now and then
- I have created my journey. What do I do now?
- Click on the search for matches button.
- Can I edit my journey details at any time?
- Yes. Please visit the My Journeys in your account and click on edit journey
- How do I deactivate my journey?
- Please visit the Journeys page in your account and click on deactivate journey
- How do I delete my journey?
- Please visit the Journeys page in your account and click on delete journey
Search for matches
- How do I search for other journeys that match my journey?
- Once you have completely created your journey please click on search for matches and findalift.co.za will instantly match your journey with other relevant journeys.
- I cannot find any matches, what now?
- If the match isn't successful, we recommend that you:
- Try using our advanced search
- Wait patiently for someone else to contact you
- Search for matches again in a few days time
Sharing a Journey
- How do I contact another member on findalift?
- When you have found a match that suits your travelling needs you can contact then by clicking on the send a request to share link. Once you have contacted another findalift member for the first time the member will appear under your Contacts. Once a member is one of your Contacts you can contact him/her by visiting your Messages tab and by choosing to Compose Message
- How does a person become one of my contacts?
- Once you have contacted another findalift member by sending them a request to share the member will appear under your contacts.
- Will the member see my personal details when I contact him?
- No. The only information that is visible to other users is your findalift username, your age range, your gender and the journey details you added.
- Why do you ask me to confirm if I am sharing a journey with someone?
- It assists us in evaluating the success of findalift.co.za and aids as an additional safety measure.
- How do I start to share my journey with another member?
- The member that is being contacted with the journey request will have to confirm that you are sharing by clicking on the please let us know if you are sharing a journey with "other username" link
- How do I stop sharing a journey?
- Simply click on stop sharing on the My Journeys page
Privacy
- Will my e-mail address and personal information be visible to other users?
- No. The only information that is visible to other users is your findalift username, your age range, your gender and the journey details you added.
- Why do ask for personal information at registration?
- The site offers free, voluntary registration to users. The company uses any information given by our users to enhance their experience by providing interactive or personalized elements on findalift.co.za based on the interests of our users.
- How can I update my personal information?
- You can update your personal information by logging into your account and by clicking on the Settings tab.
- Will my personal information be visible to other members?
- No. The only information that is visible to other users is your findalift username, your age range, your gender and the journey details you added.
- Will you share my personal information with anyone else?
- We do not share individually identifiable information about specific users with any third party without prior consent from the user.
- What have you done to make this website safe and secure?
- All members' details are stored securely in the database and only the member's intended travel information can be accessed on-line.
Random Questions
- What is car sharing?
- Car sharing is when two or more people share a car and travel together.
- What is the cost of car sharing?
- Members will usually agree to split the costs involved in their journey. It is up to findalift members to agree on all costs involved before starting to travel together.
- Do I need to own a car to use findalift.co.za?
- No. Whether you are a driver, a passenger or simply interested in finding an alternative way to get about this site is for you.
- Are there any insurance implications of car sharing?
- It is up to findalift members to agree on all costs/financial risks involved before starting to travel together.
- How many journeys can I create in my findalift account?
- You can create a maximum of 5 journeys in your account. If you need to create a 6th journey you will have to delete one of your 5 present journeys.
- What are the benefits of car sharing?
- Reduce traffic and parking problems
- It can be a nightmare to drive to work and back in rush hour
- Traffic jams cost the economy millions of Rands in lost productivity
- Get to work quicker
- Less time spent finding parking
- Cut the stress of driving
- Help the environment
- An enormous amount of our pollution are caused by road traffic
- Less cars reduces the amount of CO2 that's contributing to climatechange
- Save Money
- The price of petrol is ever increasing. Driving with only one other person will cut your fuel spent by half.
- Meet people
- Car sharing is a great way to meet new people!
- Get where you want to go
- Now you have no excuse to miss the game live at Newlands, get your children to school on time, get to class on time, get to work on time and the list goes on.
- What are you trying to achieve with findalift.co.za?
- findalift.co.za aims to provide an online, searchable car sharing platform to encourage South Africans to share journeys and to make use of the empty seats in their cars. By doing this we will reduce the number of cars on our busy roads, reduce our CO2 emissions and save a lot of money in the process.
- I cannot find the answer to my question on this page, how do I contact you?
- Contact findalift.co.za by visiting our contact us page. We value your comments and suggestions. Please allow 48hours for us to respond.
- I must tell my friends about this website. Do you have a quick way for me to do it?
- Tell your friends about findalift.co.za and help them save money and contribute to protecting the environment. Import your Facebook, Yahoo and other contacts in one easy step.
- How do I remove my entire account?
- Log into your account and visit the Settings page.
